Cancellation & Refund Policy

Cancellation, Refund & 10-Day Damage Replacement Policy

At Jeba, we are committed to delivering healthy plants, sustainable packaging, and a seamless customer experience. Our policies are thoughtfully designed to balance plant safety, logistics efficiency, and customer satisfaction.

Cancellation Policy

Due to the perishable and living nature of plants, cancellations are subject to dispatch status:

  • Orders already assigned for shipment cannot be cancelled.
  • Orders not dispatched within 3 days from the order date are eligible for cancellation.
  • Duplicate or repeat orders placed unintentionally are eligible for cancellation, provided they have not been shipped.
  • Orders placed by mistake may be cancelled before dispatch.
  • If the delivered order does not match the confirmed quantity, it is eligible for cancellation.
    Note: Items that were not delivered to the customer are eligible for cancellation.

10-Day Damage Replacement Policy

We offer a 10-Day Damage Replacement Guarantee to ensure peace of mind with every purchase.

  • If your plant arrives damaged, unhealthy, or fails to settle due to transit-related issues, you may request a replacement within 10 days of delivery.
  • To initiate a replacement, customers must share a clear unboxing video or images for verification.
  • Replacement eligibility is subject to quality checks and verification by our support team. 

Refund Policy

Refunds are issued after verification and apply under the following circumstances:

  • If a replacement plant also arrives damaged, a refund will be processed upon image verification of the replacement in its temporary pot.
  • If an incorrect item is delivered, the customer is eligible for a refund.
  • If any item is missing from the shipment, a refund will be initiated upon image or video verification.
  • If the shipment is marked as Return to Origin (RTO) for any reason, the order is eligible for a refund.
  • If the courier marks the order as delivered but the customer has not received it, a refund may be requested after courier verification. Such cases must be reported to our support team within 7 days of the delivery status update.
  • If a planter arrives broken, cracked, or visibly scratched, a refund will be issued upon image or video verification.
  • In cases of empty boxes or partial deliveries, an unboxing video is mandatory to process a refund.

 Force Majeure & Logistics Disclaimer

While we work closely with trusted logistics partners, certain circumstances may be beyond our control. These include but are not limited to:

  • Natural disasters, extreme weather conditions
  • Government regulations, strikes, lockdowns, or transport disruptions
  • Delays caused by regional restrictions or courier network issues

In such cases, delivery timelines may be impacted. Jeba shall not be held liable for delays caused due to force majeure events; however, we will always assist customers with the best possible resolution.

Important Notes

  • All cancellations, replacements, and refunds are subject to verification as per our quality and delivery guidelines.
  • Refund timelines may vary depending on the original payment method and banking partner.
  • Images or videos submitted must be clear, unedited, and shared within the specified timelines.

Need Assistance?

Our customer care team is always happy to help.
Email: support@jebaagritech.com