Replacement & Re-shipment Policy

10-Day Damage Replacement & Re-Shipment Policy

At Jeba, every plant and product is nurtured, packed, and shipped with utmost care. In the rare event that something doesn’t arrive as intended, our 10-Day Damage Replacement Guarantee ensures a smooth and transparent resolution.

10-Day Damage Replacement Guarantee

You are eligible for a replacement or resolution within 10 days of delivery under the following conditions:

Damaged or Incorrect Products

  • If you receive a damaged or incorrect item, please contact our support team within 10 days of delivery.
  • Clear images or videos are required for quick verification and approval.

Plants (Living Products)

Plant replacements are applicable only when damage is irreversible, including:

  • Uprooted or severely exposed roots
  • Broken or snapped stems
  • Completely dried, dead, or non-revivable foliage

Note: Minor transit stress or recoverable plants are not eligible, as plants may naturally acclimatize after delivery.

Planters & Pots

  • Replacement is applicable only for visible cracks or breakage that affect usability.

Missing Items or Quantity Issues

  • Missing, undelivered parts or incorrect quantities are eligible for re-shipment or refund.
  • Please retain the original box and shipping label until the issue is resolved.

Empty Box or Missing Contents

  • An unboxing video (from sealed package to opening) is mandatory for verification and re-shipment approval.

Replacement Plant Arrives Damaged

  • If a replacement plant arrives damaged, kindly share a photo of the plant placed in its temporary pot to claim a refund.

Processing & Delivery Timelines

  • Replacement orders are dispatched and delivered within 7–10 working days after approval.
  • Return requests, where applicable, are processed within 7–10 working days from the date the returned product is received and inspected.

Return to Origin (RTO) Policy

To maintain sustainability and minimize plant stress, the following RTO terms apply:

Order Type

  • Prepaid Orders: Eligible for re-shipment only (refunds are not available).
  • Partially Paid Orders: Eligible for re-shipment only (refunds are not available).

Customer-Initiated RTO

If an order is returned due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Delivery refusal

You may opt for:

  • Re-shipment, or
  • Refund after deduction of shipping & handling charges (25–30%)

By placing an order, you acknowledge and agree to our RTO Policy.

Important Notes

  • All plant replacements are shipped in temporary nursery pots to ensure safe transit.
  • For orders containing multiple plants, a separate replacement request must be submitted for each affected plant.
  • Replacement approvals are subject to verification to maintain fairness and plant health standards.

Sustainability & Care Commitment

As a plant-first, eco-conscious brand, we aim to:

  • Reduce unnecessary returns
  • Protect living plants from repeated transit stress
  • Encourage mindful, responsible consumption

Your cooperation helps us deliver healthier plants while reducing environmental impact.

Need Help?

Our support team is always happy to assist you—because every plant deserves the right start.